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Delivery & Returns
Closure of UK airspace
Please be aware the closure of UK airspace and airspace in parts of Europe unfortunately continues to affect the transport of mail by air and could cause delays with delivery of orders. This is impacting upon some UK domestic mail and mail due to either leave or enter the country via UK airports
We sincerely apologise for any delayes caused
UK Delivery/Handling Charges
• Standard delivery is charged at £4.45 for most items. Some of our items are slightly more heavy or bulkier, where any such items are included in an order, standard delivery will be charged at a flat rate of £4.95
• Next day delivery (provided you order before 2pm) is charged at £8 to most destinations
• Delivery on a few items marked as “heavy/bulky” will be charged ata flat rate of £10
• Orders over £60 will be delivered free of charge. This does not apply to items marked as heavy/bulky, in which case the £10 charge will apply, or to international orders
• International delivery is charged based on the size and the weight of the items ordered and the country of delivery. The applicable delivery charge will be highlighted at checkout, before payment is taken
Standard Delivery Time
Please allow 3-5 working days for your order to arrive, although, in most cases, you will receive your order sooner.
Next Day Delivery
If your order is urgent, you can request a Next Day Delivery by our courier to most destinations in the UK for £8. We do our best to ship the order the same day it is placed for orders placed before 2pm monday to Friday However, it can take up to one day to process (If we receive your order by 12 pm Monday you should receive your purchase no later than Wednesday evening). Note: Next Day service is not available for some oversize items or for items shipped direct from the manufacturer.
Heavy / Bulky Items Delivery Time
Because some toys, furniture and other large items are bulky and/or heavy, our cost to ship them is higher than for other items. These large items are therefore charged at a flate rate of £10. This £10 charge is applied instead of the standard delivery charge. For example, if you order two items of clothing as well as a bulky item you will only be charged the flat rate of £10 for your total order. Please allow 3-5 working days for your order to arrive, although, in most cases, you will receive your order sooner.
International Delivery
International delivery is based on the weight and the dimensions of the parcel and charged on the following basis:
Europe - standard delivery - £5.45
Europe - heavy delivery charge £14.95 or £34.95, depending on size and weight
Rest of the world - standard delivery charge - £5.95
Rest of the world - heavy delivery charge - £19.95 or £55.95, depending on size and weight
As one or two of our products on offer are classified as particularly heavy or bulky items, littlebabycompany.com reserves the right to contact the purchaser with a quote for the correct delivery charge on these items.
Our next day delivery service is unfortunately not available to our international customers at this moment in time.
RETURNS / EXCHANGES
At littlebabycompany.com our return policy is simple. If you aren’t happy, we aren’t happy. We have a 100% Satisfaction Guarantee. If you or your little one isn’t completely satisfied with your purchase it may be returned within 14 days for a complete refund, to the same credit card it was purchased on, less the shipping charges, or for a store credit or exchange, in each case less the relevant shipping charges. Up to 30 days we will gladly issue a store credit or exchange. Store credits are valid for 12 months from date of issuance. Delivery charges will apply to exchanges.
We cannot accept returns or exchanges on merchandise that was purchased on sale or special orders. As our rugs are made to order, these are not returnable. If you are not happy with your product, please email sales@littlebabycompany.com and tell us about your concerns.
Returned merchandise must be in the condition sold (unused and new) with original packaging and tags intact. All returns must be approved by littlebabycompany.com - in the event of a return, please contact us via email to sales@littlebabycompany.com. Upon receiving and processing the return, littlebabycompany.com will provide a refund or issue a store credit or a replacement item. Please make sure that your return is well packed (we strongly advise that you use the packaging the products arrived in) and insured for its full value and ask your post office for proof of postage (this is free of charge) as unfortunately we cannot be responsible for lost or damaged returns. Your return must be accompanied by the original packing slip (or a copy). Please note: original delivery charges are non-refundable and all costs for return shipment are the responsibility of the customer.
Damage/defect claims must be made within 5 days of package arrival. Please inspect your purchases immediately upon receipt as no claims can be honoured after 5 days. Contact us for a return authorization on damaged items and we will process a claim or issue replacement. In the event of damage caused by shipping, the delivery company may require an inspection, so please retain all packing materials.
Exceptions
We are sure you understand that safety and hygiene considerations prohibit us from exchanging certain items within our range. Where applicable, this will be clearly highlighted within the product description.
Customer service is importance to us at littlebabycompany.com. Your confidence in us and the service we provide is our primary priorityand we believe our returns policy is fair and open.
Exchanges
In the event of an exchange, items are subject to product availability and the customer will be responsible for the postage costs of returning items to be exchanged. We can only exchange an item for a different size, style and colour subject to our stock availability. All exchange enquiries can be made by contacting sales@littlebabycompany.com with 'EXCHANGE' in your subject heading. Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check.
How to proceed with your return or exchange
Please email us at sales@littlebabycompany.com to advise that you would like to make a return or exchange. In your subject heading please state whether you are claiming for a RETURN or EXCHANGE. Indicate whether you would like to make a return or exchange and state the desired item(s), size, colour etc. Exchanges will be subject to our stock availability. Securely wrap and package the item with a note detailing your request and send to our head office address. Please send your return or exchange to: Little Baby Company Ltd, The Old Vicarage, Stanley Road, Knutsford, Cheshire, WA16 0DJ. We recommend that you send all items insured and/ or registered when sent through the mail as we cannot take responsibility for packages which we do not ship ourselves.
Receiving a refund
Once your package has been returned to us within the above stated timeframe, unless otherwise authorized by the directors at littlebabycompany.com, we will begin to process your refund request. Each item will undergo a quality control check and once verified your refund will be processed in the original payment format as your purchase was made within 30 days of the date of your refund request. All undamaged, correctly returned products will be credited to the original purchaser's credit card, including VAT, for all EU country customers, but excluding shipping charges. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from littlebabycompany.com
Please note: If we receive your return in a condition which we feel is not fit for exchange or refund we shall get in touch with you to discuss proceedings. littlebabycompany.com reserves the right to refuse a return or exchange for any item sent back in a condition where the item has been used or damaged. Only Items which littlebabycompany.com can confirm as new and unused will be eligible for a return or exchange, provided also that they have reached our returns department within the time frame outlined above (unless otherwise agreed). littlebabycompany.com will not accept returns or exchange goods for any non-faulty items that have been worn, washed and/or with tags removed.
A refund or exchange will not be issued for items which fail to meet our standards set forth above.
Seven day cooling off period
In addition to our returns policy, under the Distance Selling Regulations, you have 7 working days (beginning the day after receipt) to cancel your purchase. In this case, we provide a full refund on the goods, less relevant delivery charges, but you must return the cancelled items at your own cost.
Your statutory rights are not affected by our returns policy. |
